Refund & Cancellation Policy

In plain terms:

• You can cancel at any time, from inside your account. There is no contract and no cancellation fee.
• Cancelling stops future charges. Your plan stays active until the end of the period you have already paid for.
• New subscriptions are refundable in full within 7 days if you have sent fewer than 100 messages.
• Monthly renewals are not refundable once the period has begun, but you can cancel to stop the next one.
• Annual plans can be refunded pro-rata within the first 30 days.
• Refunds reach your original payment method within 5–7 working days of approval.

Chatyfy is sold as a subscription, billed either monthly or annually in advance. When you subscribe you authorise a recurring mandate — through UPI Autopay, a card e-mandate or net banking — which allows us to collect the agreed amount at the start of each billing period.

You will receive a notification before each renewal, as required by the Reserve Bank of India. The amount, the date and the plan are stated on every invoice, which is available in your account under Settings → Billing.

We never charge more than the plan price you agreed to. If you change plan, the new price applies from the next billing period, and any upgrade is charged pro-rata for the remainder of the current one.

Cancel at any time from Settings → Billing, or by emailing teslaonlinesolution@gmail.com from the address on your account. We do not ask you to call anyone or give a reason.

• Cancellation takes effect immediately in the sense that no further payment is taken — your recurring mandate is revoked the same day.
• Your account stays fully usable until the end of the period you have already paid for. You do not lose access the moment you cancel.
• After that date the account moves to read-only: you can sign in, export your contacts and read your conversation history, but you cannot send messages.
• Your data is retained for 90 days after the subscription ends, so you can reactivate without losing anything. See our Data Deletion page to remove it sooner.

We issue refunds in the following circumstances:

• New subscriptions — 7 day guarantee. If you are within 7 days of your first payment and have sent fewer than 100 messages, we refund that payment in full, no questions asked.
• Annual plans — 30 day pro-rata. Cancel an annual plan within 30 days and we refund the unused portion, calculated from the date we receive your request.
• Duplicate or incorrect charges. If you were billed twice for the same period, or charged an amount that does not match your plan, we refund the difference in full.
• Extended service failure. If the platform is unavailable for more than 24 consecutive hours because of a fault on our side, we refund or credit that billing period on request.

So there are no surprises, the following are not refundable:

• A monthly renewal after the billing period has started, unless one of the circumstances above applies. Cancel before the renewal date to avoid it.
• Annual plans after the first 30 days, other than the service-failure case above.
• Charges billed to you directly by Meta for WhatsApp conversations. These are not ours to refund — see below.
• Periods during which your account was suspended for breaching our Terms of Service, for example sending messages to people who never opted in.
• Messages already delivered. A sent message consumes its allowance whether or not the recipient replies.

• Email your request to teslaonlinesolution@gmail.com from the address registered on your account, with your outlet name and the charge you are asking about.
• We respond within 2 working days, and either approve the refund or explain clearly why it falls outside this policy.
• Approved refunds are issued to the original payment method. We cannot redirect a refund to a different card, UPI ID or bank account.
• The money leaves us within 2 working days of approval and typically appears in your account within 5–7 working days, depending on your bank.
• You receive a confirmation email with the refund reference at the point we issue it.

If a recurring payment fails — an expired card, an insufficient balance or a revoked mandate — we retry it over the following days and email you each time.

Your account continues to work normally during this period. If payment has still not succeeded 7 days after the due date, sending is paused until the balance is cleared. Nothing is deleted, and your data remains intact and exportable.

This is the point most often misunderstood, so it is worth stating clearly. Chatyfy charges you a subscription for the software. Meta charges you separately, and directly, for the WhatsApp conversations you send, at their own published rates.

We do not collect, mark up or take a share of Meta's charges, and we cannot refund them. A refund of your Chatyfy subscription has no effect on what Meta has billed you. Questions about those charges go to Meta through your WhatsApp Business Account.

If you believe a charge is wrong, please email us before raising a chargeback with your bank. We can usually resolve it within two working days, whereas a chargeback takes weeks and results in the account being suspended automatically while the bank investigates.

Where we agree a charge was taken in error, we refund it in full and do not deduct any processing fee.

Refund and billing questions go to teslaonlinesolution@gmail.com, or through our contact page. We reply within 2 working days.

Tesla Online Solution
Mumbai, Maharashtra, India

This policy sits alongside our Terms of Service. Where the two overlap, this policy governs refunds and cancellations.