1.How to reach us
teslaonlinesolution@gmail.com
The fastest way to reach us
Registered address
Tesla Online Solution, Mumbai, Maharashtra, India
Correspondence by prior arrangement
Support hours
Monday–Saturday, 10:00–19:00 IST
Outside these hours we reply the next working day
Privacy & data requests
teslaonlinesolution@gmail.com
Put “Data request” in the subject
Email is deliberately our main channel. It gives us a written record of what was asked and what we promised, which matters when the question is about billing or someone's personal data.
2.Who to contact
Everything arrives at the same address — put one of these in the subject line and it reaches the right person faster.
Subject: Support
The product is not behaving as expected, or you need help setting something up.
Subject: Billing
Invoices, plan changes, refunds and cancellations. See our Refund Policy first.
Subject: Data request
Access, correction or deletion of personal data — yours or a contact's.
Subject: WhatsApp setup
Connecting your WhatsApp Business Account, templates, or number registration.
Subject: Partnership
Reselling, agency arrangements or API integrations.
Subject: Abuse
Report a business using Chatyfy to send messages you did not consent to.
3.Response times
What you can expect, in working days:
| Type | First response |
|---|---|
| Sending is broken / account down | Same working day |
| Billing and refunds | Within 2 working days |
| General support | Within 2 working days |
| Data access or deletion requests | Within 30 days, usually far sooner |
| Partnership enquiries | Within 5 working days |
These are first-response targets, not resolution times. If something will take longer to fix, we tell you that rather than going quiet.
4.Business details
Chatyfy is operated by Tesla Online Solution, based in Mumbai, Maharashtra, India.
We are a technology provider on the official WhatsApp Business Platform. We supply the software; WhatsApp conversation charges are billed to you directly by Meta at their published rates.
For company registration or tax details needed for your own accounting, email us and we will provide them.
5.Before you write
These answer most of what reaches us:
When writing about a specific problem, including your outlet name and the phone number connected to it lets us find the account immediately. Never send us your password or your Meta access token — we will never ask for either.